Vedantu is a hybrid education firm that provides live interactive lessons to students in kindergarten through twelfth grade. Their patented teaching platform allows for delivery of individual and team classes by trained Master Teachers – in live real-time, offline, and online environments.
Each month, over 35 million users’ access Vedantu through its app and web for free. Its Youtube channel gets more than 60 million views monthly, the highest in the K-12 segment for any educational company in India. Vedantu is an established leader in K-12 LIVE tutoring space. Vedantu offers preparation classes for competitive exams such as IIT-JEE, NEET, Commerce, CBSE, ICSE.
Vedantu’s vision is to transform and change the decades old way of teaching and learning through quality teaching, captivating content, and advanced technology to produce an improved learning experience for students with enhanced result learning outcomes.
Vedantu had a strong desire for more detailed inquiries into their customer voice, and it is extremely important for Vedantu to get the right information from their targeted users. However, as their engineering teams were busy with other tasks, the demands of user research were not getting met in time. Vedantu felt that a tool to help them perform mass user research was missing from their tech stack. That's where Apxor stepped in.
Vedantu, a leading player in the competitive edtech industry, faced a significant challenge: locating more intentional users with higher chances of converting to paid consumers. As their numbers grew, they began to focus on the users who had the highest chances of conversion. The company wanted to reduce its sales and marketing expenses that had been accumulating, and this matter became paramount.
Apxor's survey was strategically deployed within the Vedantu app, making it easy for users to participate. The survey was carefully crafted to ask questions that helped gauge user intent, preferences, and needs. Based on the user's responses, Vedantu was able to identify high-intent users accurately and efficiently.
However, the real value of this solution extended beyond mere user identification. Vedantu used the insights gained from the survey to propose personalized plans and offers to these high-intent users. By understanding the user's preferences and needs, Vedantu could tailor their marketing and sales strategies to cater to each user's specific requirements.Vedantu turned to Apxor to address this challenge effectively. Using Apxor, Vedantu created a well-designed response-based, multi-step survey tailored to their specific needs. The primary objective of this survey was to identify users with high intent, i.e., those most likely to become paying customers.
This approach had a twofold impact:
In total, Vedantu's strategic use of Apxor's survey tool resulted in cost savings of 1 crore in sales and marketing expenses. This achievement was a testament to the power of data-driven decision-making and the efficiency of using innovative solutions to target the right users effectively.
Apxor's response-based survey solution enabled Vedantu to not only identify high-intent users efficiently but also to reduce their sales and marketing costs by a significant margin, ultimately saving 1 crore. This strategic initiative showcased the impact of leveraging user data and personalization to achieve substantial cost savings in a highly competitive industry. Moreover, it underlined the potential for businesses to use innovative technology to refine their targeting strategies and improve their overall return on investment.
"Vedantu’s decision to use Apxor proved to be a true game-changer for us. We have polled 170,000+ users through more than 300 surveys in the last three months, and we have received responses upwards of 50%. We were able to get high-intent prospects, cut our sales expenditures by one crore, and boost our return on investment by more than 5X, thanks to Apxor. Apxor is the go to tool for our product and marketing teams, because of its user-friendly interface, seamless integration with mobile applications, and built-in real-time nudging mechanism. As a matter of fact, we consistently favor Apxor and advise other product and growth teams to do the same."